Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by {Chaplin Design Limited – trading as 'CHAPLIN' "we, "us") to you, the purchaser of goods and services from us, including your use of the website at chaplindesign.co.nz ("the website"). They are effective from January 2020 and will replace all earlier Chaplin Design Limited terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars but exclude delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit and debit cards:

Visa, MasterCard and American Express
We also accept payment from your PayPal account if you have one.
Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, Chaplin Design will not be held responsible for any delays or non-delivery.

The name SP* Chaplin Design will appear on your cardholder statements when you purchase through our online store.

Credit Card Security

All payments are processed via Stripe's secure payments system to ensure high levels of payment security and are subject to Stripe's terms and conditions.

Click here to for Stripe's terms: https://stripe.com/nz/checkout/legal

Shipping and delivery

See our shipping page here

Returns

Chaplin Design will meet its obligations under the fair trading and consumer guarantees act.

- Applicable consumer laws in New Zealand including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Check out: https://www.consumerprotection.govt.nz/general-help/ways-to-buy-and-pay/online-shopping/.

But please shop carefully.

See our returns instruction in the page here

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

At Chaplin Design value the relationship we have with you and respect your privacy. We're committed to protecting the information collected about you on our website and via our third parties.

Unless you opt to receive messages from us, we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

How we collect and store this personal information

Information can be created in numerous ways, including:

·Visiting the website

·Navigating through different pages of the website

·Registering for an account

·Signing up to the mailing list

·Placing an order

·Contacting us either by phone or email

·Having a conversation with any Chaplin Design employee

Information is stored primarily in electronic format and can also be made into hard copy if required. The information is stored in facilities which we own and operate or which are owned and operated by our service providers. We adhere to strict procedures and processes to ensure your information is kept secure, including restricted access to your information and destroying this information when it is no longer required. Customer credit card information is not stored on our servers. Any saved credit card details are part of an encrypted token that is only sent to us when you log in to the website.

Why your personal information is collected by us:

·To create orders, transaction records and receipts

·To provide customers with our products

·To communicate with our customers about products, orders, special offers and events.

·To provide customer service

·To gain an understanding of our customers to develop improved services

·To comply with applicable laws and regulations

·We may disclose your personal information to our service providers who perform services on our behalf such as sending communications to customers. We take all reasonable steps to ensure that these service providers comply with the Privacy Act and the GDPR (where applicable), store your information securely, and do not use your information in any way other than to perform the required service.

By using this website, or by completing and submitting orders or account information, you agree to accept the privacy policy and this website's terms and conditions of use.